Refund policy

We want you to feel confident when you order from Driona Jewels. The rules below explain when a return, exchange or refund is available.

Return windows

• Jewellery: request a return within 30 days after delivery. This includes rings, earrings, pendants, necklaces and bracelets.
• Loose diamonds: request a return within 14 days after delivery. This includes lab-grown and fancy-colour loose diamonds.

Standard and custom orders

Listed designs with standard selections of size, metal and stone are eligible for return or exchange within the applicable window.

Bespoke designs, custom designs, engraving and other personalised orders are not eligible for change-of-mind returns or exchanges because they are made specifically for you. If a custom item has a manufacturing defect or is incorrect, contact us and we will make it right.

Return conditions

Items must be unused, in the same condition received, and in original packaging. Include any certificates, documents and accessories supplied with the order.

How to start a return or exchange

Email support@drionajewels.com within the applicable return window and before sending anything back. We will provide instructions and the return address.

Return shipping

For a change-of-mind return or exchange, the customer is responsible for return shipping. We recommend tracked and insured shipping.

If an item is defective, incorrect or damaged before delivery, contact us before shipping it back. Driona Jewels will cover reasonable return shipping for defective or incorrect items.

Exchanges

Eligible standard jewellery may be exchanged within 30 days after delivery. Eligible loose diamonds may be exchanged within 14 days after delivery. Exchanges are subject to availability; if the replacement costs more or less, we will explain the price difference before processing it.

Refunds

After we receive and inspect the return, we will email you with the result. Approved refunds are sent to the original payment method, usually within 1–2 business days after approval. Your bank or payment provider may take additional time.

Cancellations

You may request cancellation within 48 hours of placing your order. After 48 hours, cancellation may still be possible if production has not started; if approved, a 15% cancellation fee applies. Once production has started, the order may not be cancellable. Contact support@drionajewels.com as soon as possible.