Frequently Asked Questions

Yes, we specialize in creating bespoke jewelry tailored to your vision. Whether you have a specific design in mind or need guidance, our team will work closely with you to craft a piece that reflects your style. You can contact us at drionajewels@gmail.com or submit your request through our custom design form. Please note: Custom pieces are made exclusively for you and are non-refundable, unless there is a manufacturing defect, in which case we will remake the item.

Each piece is made to order. Our standard production time is 7–8 working days before shipping.Timelines may vary depending on the design, and the estimated delivery date is shown on each product page for your convenience.If you need your order sooner, feel free to contact us we’ll do our best to assist.

We offer a 30-day return policy on all standard designs, starting from the date of delivery. Please note that custom or personalized pieces are non-returnable, as they are made specifically for you.

You can easily measure your ring size at home using our Ring Size Guide., designed to help you find the most accurate fit. If you already know your size, simply select it while placing your order. For best results, we recommend measuring your finger at the end of the day when it is at its natural size.

Yes, we offer complimentary engraving on selected pieces. You can add your engraving details while placing your order. If you’d like to add engraving later, simply contact us before your order is shipped, and we’ll take care of it.

You can reach us via email at support@drionajewels.com or connect with us on Instagram @drionajewels for updates and inquiries. For direct assistance, you can also call us or text us at +1(213)510-6755

Yes, we offer a 1-year warranty on all our jewelry, along with lifetime service support to help maintain the beauty and integrity of your piece over time. Our warranty covers any manufacturing defects, ensuring your jewelry is crafted to the highest quality standards. Please note that the warranty does not cover: * Normal wear and tear over time * Accidental damage or improper handling * Loss of gemstones due to impact or wear * Theft or loss of the product Certain conditions that are considered part of natural wear include: * Discoloration caused by exposure to chemicals, cosmetics, water, or perfumes * Gradual wear of metal or prongs with regular use * Loosening of settings due to everyday wear To preserve your jewelry, we recommend periodic maintenance and careful handling. Our team is always available to assist you with repairs or servicing whenever needed.

All our jewelry is crafted from solid precious metals, including silver and 10k, 14k, and 18k gold. We do not use plated materials. Each piece is stamped with its respective purity mark, ensuring authenticity and quality. This commitment to solid metals ensures lasting durability, value, and a true fine jewelry experience.

A lab-grown diamond is a real diamond with the same brilliance, durability, and composition as a natural diamond. The only difference is its origin—it’s created in a controlled environment instead of mined, making it a more ethical and environmentally responsible choice, while also offering better value for the same quality.

Yes, we offer a curated selection of lab-grown diamonds and fine jewelry featuring them. Our diamonds are created using advanced methods such as CVD and HPHT, ensuring exceptional quality and brilliance. Each lab-grown diamond is certified by trusted institutions like IGI or GIA, guaranteeing authenticity and grading standards.

Lab-grown diamonds—whether created using CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature) methods—have the same chemical, physical, and optical properties as natural diamonds. As a result, they typically test positive as diamonds on standard thermal conductivity testers. However, certain basic testers may not always distinguish accurately between diamond and moissanite, as both materials can exhibit similar thermal responses. Advanced testers and gemological equipment are required for precise identification. For complete accuracy, our diamonds are certified by leading laboratories such as IGI and GIA, which use specialized methods to correctly identify and grade each stone, whether natural or lab-grown.

Yes, lab-grown diamonds are 100% real diamonds. They share the same physical, chemical, and optical properties as natural diamonds, including brilliance, fire, and durability. They are created in controlled environments using advanced technologies, making them virtually indistinguishable from mined diamonds to the naked eye. Even trained professionals require specialized gemological equipment to identify their origin. All our lab-grown diamonds are certified by trusted laboratories such as IGI or GIA, ensuring authenticity and accurate grading.

Yes, all our lab-grown diamonds are certified by leading gemological laboratories such as IGI or GIA. These certifications verify the diamond’s authenticity, quality, and grading standards, ensuring complete transparency and confidence in your purchase.

Yes, we offer a curated selection of high-quality moissanite and moissanite jewelry in a variety of cuts and shapes. Known for its exceptional brilliance and durability, moissanite is a popular choice for those seeking a beautiful and value-driven alternative to diamonds.

Yes, we offer wholesale and B2B solutions for businesses looking to source fine jewelry in bulk or develop their own collections. With our in-house manufacturing expertise, we provide competitive pricing, consistent quality, and customization support tailored to your requirements. For inquiries, please contact us via email or WhatsApp at +91 97371 57318.

Yes, we offer worldwide shipping to over 70+ countries, including the USA, UK, Canada, Australia, and across Europe, Asia, and the Middle East. Our goal is to make our jewelry accessible globally, ensuring a smooth and reliable delivery experience wherever you are.

Your order will be shipped securely using trusted international carriers such as DHL, FedEx, UPS, or USPS, depending on your location. Each shipment is carefully packaged to ensure safe delivery, with a strong focus on reliability and protection throughout transit.

Customs duties may vary depending on your country. For most regions—including the USA, UK, Australia, and many international destinations—orders are typically delivered without additional duties. In some countries, such as Canada or parts of Europe, a small customs fee may apply. If any duty is required, our shipping partner will contact you directly. We always aim to keep any additional charges minimal and transparent.

We offer two shipping options: Standard Shipping Delivered within 15–17 days after your order is ready. Express Shipping Delivered within 7–8 days after dispatch via DHL, FedEx, or UPS. Available at checkout for an additional fee.

No, choosing express shipping does not affect production time. Each piece is made to order, and the crafting process remains the same. Express shipping only reduces the delivery time after dispatch, ensuring your order reaches you faster once it has been completed.

Yes, we offer a rush order service for customers who need their jewelry sooner. With this option, your order is prioritized in production and shipped via express delivery to ensure faster arrival. A rush service fee applies. To request this service, please contact us after placing your order.

Yes, once your order is shipped, you will receive a tracking number to monitor your delivery in real time.

Yes, all orders are securely packaged and shipped with reliable carriers. We ensure safe delivery throughout transit.

Yes, we offer flexible options to ensure a smooth experience: Returns You may request a return within 21 days of delivery and send the item back within 30 days. This applies to standard (non-custom) pieces. Exchanges are accepted within 30 days of delivery for listed designs. Custom or personalized items are not eligible. Orders can be cancelled within 48 hours of placement. After this period, cancellations may still be possible; however, a 15% cancellation fee will apply if the order can be processed for cancellation.

Custom and personalized pieces are made exclusively to your specifications and are therefore not eligible for return or exchange. We recommend reviewing all details carefully before placing your order. If you need any assistance or clarification, our team is always here to help prior to purchase.

Yes, return shipping costs are the responsibility of the customer. We recommend sending the item securely with all original packaging and documents to ensure it arrives safely and can be processed without delay.